Return Policy
(A consumer is any natural person who enters into a legal transaction for purposes that are primarily outside their trade, business, or profession.)
Information About the Right of Withdrawal
Right of Withdrawal
You have the right to withdraw from this agreement within 30 days without giving any reason.
The withdrawal period is 30 days from the day on which:
you, or a third party designated by you who is not the carrier, receives the goods, if you ordered one or more items in a single order and they are delivered together;
or
you, or a third party designated by you who is not the carrier, receives the final item, if you ordered several items in a single order and they are delivered separately.
To exercise your right of withdrawal, you must clearly inform us that you wish to withdraw from the agreement. You can do this by email at:
You may use the standard withdrawal form below, but this is not required.
To meet the withdrawal deadline, it is sufficient to send your notice stating that you wish to exercise your right of withdrawal before the withdrawal period expires.
Effects of Withdrawal
If you withdraw from this agreement, we will refund all payments received from you, including delivery costs. However, this does not include any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us.
The refund will be made without undue delay and no later than 30 days after we receive your notice that you wish to withdraw from the agreement.
As a general rule, the refund will be made using the same payment method that you used for the original transaction, unless expressly agreed otherwise. You will not be charged any additional fees for the refund.
We may withhold the refund until:
we have received the goods back, or
you have provided proof that the goods have been returned,
whichever occurs first.
You must return or hand over the goods without undue delay and no later than 30 days after the day on which you informed us that you wished to withdraw from the agreement.
The deadline is met if the goods are shipped before the 30-day period has expired.
You, as the customer, are responsible for the direct costs of returning the goods.
You are only responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Exceptions to and Expiry of the Right of Withdrawal
The right of withdrawal does not apply to agreements concerning:
-
goods that are not prefabricated and are made according to the customer’s individual choices or specifications;
-
goods that are liable to deteriorate or expire rapidly;
-
alcoholic beverages where the price was agreed upon at the time of purchase, but delivery can only take place after 30 days and the value depends on market fluctuations;
-
newspapers, periodicals, or magazines, with the exception of subscription agreements.
The right of withdrawal expires early for agreements concerning:
-
sealed goods that are not suitable for return for health protection or hygiene reasons if the seal has been broken after delivery;
-
goods that, due to their nature, have become inseparably mixed with other goods after delivery;
-
audio or video recordings or computer software supplied in sealed packaging if the seal has been broken after delivery.
Standard Withdrawal Form
Always contact us first at the following email address before returning an item:
The return address that may appear on the original package is not necessarily our return address. You will receive the correct return address and the necessary return instructions by email.
If you wish to withdraw from the agreement, you can complete the form below and send it to us by email.
Withdrawal Form
I/we () hereby give notice that I/we () wish to exercise the right of withdrawal regarding the agreement for:
Purchase of the following item(s) (*):
Provision of the following service (*):
Ordered on: (*) _______________________________
Received on: (*) _______________________________
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s)
(only if this form is submitted on paper):
Date:
(*) Delete as appropriate.
